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    4. Quality indicators

Quality Indicators

Hirslanden Clinique La Colline is publishing its quality indicators: As part of its quality approach, for the second consecutive year, Clinique La Colline is publishing its quality indicators, as assessed by ANQ* and OFSP*. The figures represent the data on operations, infections and accidents in hospital settings.

Geneva, 16 January 2017

By publishing these quality indicators regularly, we aim to provide everyone with the means to assess and compare the quality of the medical services offered by the hospital. "We intend to continue this approach of transparency and trust with our patients and staff. This year, again, the results show that we are making patient satisfaction a priority," says Stéphan Studer, hospital Manager of Clinique La Colline.

"We have kept the same indicators as last year and added a new measurement reflecting the rate of post-operative infections following colon surgery. Together these indicators are the ones that still best reflect our two quality priorities: safety and patient satisfaction," adds Aurélia Gambaraza, Head of Quality at Clinique La Colline. The addition of this new indicator is in accordance with ANQ expectations given the hospital's main activities, which are orthopaedic surgery, gastrointestinal surgery and neurosurgery.

The indicators are shown in the same format – an infographic, which is available on the hospital's website. The aim of this new infographic for 2014 is to provide patients with a simple and effective tool so as to enable them to come to an informed opinion about the consistent quality level at Clinique La Colline.

*Association Nationale pour le Développement de la Qualité dans les Hôpitaux et les Cliniques (National Association for Quality Development in Hospitals and Clinics), www.anq.ch

*Office Fédéral de la Santé Publique (Federal Office of Public Health), www.bag.admin.ch

For more information :

Hirslanden Clinique La Colline

Head of Communication and Marketing
Magali Dauwalder
+41 22 702 20 20
magali.dauwalder@lacolline.ch

Clinique La Colline is located just a few minutes from the centre of Geneva and offers multidisciplinary medical and surgical services through more than 20 different specialties. Following an extension at the end of 2014, the hospital has state-of-the-art facilities, with 100 bedrooms and suites, an emergency department, six operating theatres and its own outpatients department. Around 280 members of staff and 400 affiliated doctors oversee the health and wellbeing of patients.

Clinique La Colline is part of the Hirslanden Private Hospital Group, which has belonged to South African hospital group Mediclinic International Limited since 2007. The Hirslanden Private Hospital Group has 16 hospitals in 11 cantons, with 2,000 affiliated doctors and employed doctors, and nearly 8,450 members of staff. The foremost private hospital group in Switzerland, Hirslanden also represents the biggest medical network in the country.