Process for your outpatient stay

Before your outpatient stay at Hirslanden Klinik Permanence

Admission form and confirmation of coverage

Please send us the admission form so that we can request confirmation of coverage in good time. The information about your health insurance and/or accident insurance company and your insurance coverage (basic, basic throughout Switzerland, semi-private or private) is important. Please inform your health insurance and/or accident insurance company directly of your upcoming admission to hospital so as to clarify in advance which costs are covered.

More information about insurance coverage & billing of costs

Anaesthesia

Please read the consent form and complete the anaesthesia questionnaire and return both to us by post in good time. If you will be admitted at short notice (<7 days), please bring these two forms to the hospital. The questionnaire does not have to be completed for cardiology procedures

More information about anaesthesia

Personal preparation

Please fill out the "Checklist" before you enter. Please note the following when preparing for the procedure:

• You must usually have an empty stomach before admission on the day of the procedure. This means that you may do the following:
  • Eat light food up to 6 hours before admission
  • Drink clear fluids such as water or tea (no dairy products) up to 2 hours before admission
• Shower and do not apply any make-up or body care products afterwards.
• Please do not wear any finger rings, earrings or toe rings, hairbands, necklaces or any other jewellery, including piercings
• If you are undergoing surgery on your hand, arm, feet or legs, please remove any nail polish.

Medication

To best ensure your safety in relation to your medication, please bring your current medication plan with you. If you are not sure which medication you have to take on the morning of your procedure, please contact your attending surgeon.

Valuables

Please do not take any valuables or larger sums of money to the hospital. The hospital is not liable for anything that goes missing.

Patient decree

Making provision for the unforeseen

A stay in hospital can be a good opportunity to review your personal outlook on life, your values and wishes as well as your expectations and hopes for your health and illness.

If you can no longer make your own decisions

You probably have your own ideas about what medical treatment you would want if an accident or disease should mean that you can no longer express your wishes. In such situations, the patient decree ensures that your personal wishes are known and can be taken into account by your treatment team.

You can also appoint one or two persons in the patient decree who will protect your wishes and make decisions on your behalf if you cannot be consulted. Therefore, it is therefore very important to discuss the patient decree in detail with your representatives and to explain your personal values and wishes to them.

We are here to help you

If you should decide to draw up a patient decree now or at a later date, we will be happy to provide you with a template during your stay in hospital. This template was drawn up by the Swiss Medical Association and the Swiss Academy of Medical Sciences.

To avoid contradictions or misunderstandings, it is important to formulate your personal wishes as clearly as possible. We would advise you to consult a specialist when completing the patient decree. If you would like such a consultation, you can request one free of charge during your stay in hospital. You can also ask Reception or your nurse to make an appointment for you with Care Services Management.

If you have already drawn up a personal patient decree, please bring it to the hospital and give it to your nurse.

During your outpatient stay at Hirslanden Klinik Permanence

Please report to Reception at the agreed admission time. You will then be prepared for the examination or surgery. As soon as you are in the examination or surgical area, a specialist team will take over your further care and inform you about the individual phases of the procedure.

If you cannot attend your appointment, please contact your attending doctor to cancel the appointment at least 24 hours in advance. If you cancel at short notice (<24 hours) or fail to appear, we reserve the right to charge you a flat rate for expenses.

Discharge from Hirslanden Klinik Permanence

After outpatient procedures, you can go home within a few hours as long as you are awake, have no pain and are in a stable condition. You should only leave the hospital in the company of an adult. You may not drive a vehicle for the first 24 hours after the procedure. You should also not make any decisions which you cannot take back (e.g. signing of contracts) on this day.

Insurance coverage and invoice

Emergency medical care is always guaranteed at Klinik Permanence – regardless of your canton of residence and the type of health insurance you have. Klinik Permanence admits patients in all insurance classes.

Cost coverage by health insurance or accident insurance providers

Please check which costs are covered by your health insurance or accident insurance company. If you are unsure, contact them and request detailed information.

Outpatient care (without overnight stay)

Compulsory basic insurance covers the costs for outpatient care (minus franchise and excess). Treatment costs resulting from accidents are covered by your private accident insurance provider or your employer’s accident insurance provider.

No health insurance or insufficient coverage

Patients who do not have health and/or accident insurance, who have insufficient insurance coverage or whose procedure is not covered by statutory health insurance have to deposit the amount of the planned treatment before admission to the hospital. This payment will be deducted from the final invoice.

Invoicing

If you have compulsory basic health insurance, an invoice will be issued in accordance with the legally defined Tarmed tariffs and sent directly to your health insurance or accident insurance company (tiers payant).

Do you have any questions about the costs or insurance coverage?

If you have any questions, please call us. You can reach Patient Services from Monday to Thursday from 8.00 am to 12.00 pm / 1.00 pm to 5.00 pm and on Friday from 8.00 am to 12.00 pm and 1.00 pm to 4.00 pm on T +41 31 335 72 41.

Patient safety

The safety of our patients has the highest priority in all our medical and nursing services. This is why we participate in all legally prescribed quality assurance procedures and also maintain own procedures that go far beyond the statutory requirements. Our objectives focus primarily on improving process quality, which enhances patient safety.