If you have semi-private health insurance, you can look forward to enjoying Hirslanden Préférence and a range of additional services during your inpatient stay at Hirslanden Klinik Permanence. A detailed overview of our services can be found in the table below.
Overview of our benefits for semi-privately insured persons
Before entry
Choice of doctor
- Free choice of doctor from the Hirslanden network of doctors for the inpatient stay
Appointments
- Participation in the choice of appointments and fast access to medical care (taking into account medical urgency, capacities)
Upgrade
- Possibility of self-payer upgrade to a higher insurance class
Entry
Admission
- Exclusive Privé and Préférence Check-in
- Your luggage will be brought to the room
Guest Relation
- We take into account your personal special wishes and habits during your stay with us
- Personal escort to the room or operating theatre
Emergency entry
- In the event of an emergency admission, you will be admitted to a semi-private room for further treatment and only transferred to another hospital if there are medical or other important reasons.
Stay
Visiting hours
- Visiting hours from 10 a.m. to 8 p.m.
Business service
- Mail service - priority distribution of incoming and outgoing mail and gifts
- Business Service: Printing of mails and documents
For your relatives and guests
- Free drinks for visitors in the room (coffee, mineral water)
- Voucher(s) for visitor menu
- Overnight stay of a relative in your room possible with upgrade or surcharge
Gastronomy in the room
- Free coffee at any time
- Complimentary fruit juices in the room
- Complimentary soft drinks in the room
- Balanced breakfast / additional wishes like egg dishes and à la carte dishes possible with extra charge
- 3-course lunch menu of your choice, additional wishes possible with surcharge
- 3-course dinner menu of your choice, additional wishes possible with surcharge
- "À la carte" menu with (reduced) additional costs can be ordered in the room
- Seasonal range of fruits available on request
- Selection of regional and international wines, sparkling wines, beer, spirits on payment
Guest Relation
- Regular visits by your personal guest relations manager during your stay
- Complaint management during the stay via Guest Relations or member of the management team
Hospitality
- Professionally trained hospitality staff
- Textile napkins in the room
- Daily cleaning of the room and change of bed linen if requested
- Daily change of towels, unless you want to use them more than once
- Cleaning service for your private laundry, with charge
- Complimentary bathrobe, available on request
- Complimentary slippers, available on request
- Free toothbrush and toothpaste, if requested
- Exclusive Louis Widmer care set with shower gel, shampoo, Remederm Fluide, Emulsion Hydro-Active in transparent Nécessaire.
- Free selection of special pillows
Services
- Appointment coordination for hairdresser, manicure, pedicure and massages in the clinic
- Visit at the hairdresser available with discount
- Support for booking hotel rooms for partners or relatives
- Chargers for smartphones and tablet to rent
Daily routine
- Preset meal times
Newspaper offer
- Free daily newspaper
Treatment
For your relatives and guests
- The clinic arranges for the relatives to be contacted by telephone after the operation
Medical engineering
- Use of the newest technology and innovative treatment methods for your procedure
Nursing services
- If trainees are assigned to the care teams, you will be informed accordingly.
- Higher share of nursing services
- You will be cared for by the same nursing staff during your stay
Appointment planning
- Consideration of personal appointment requests for examinations and therapies
Therapy offers
- Additional therapeutic treatment beyond what is medically necessary
- Having a voice in the treatment method and recommendation of the doctor complemented by the latest technologies and innovative treatment procedures.
Infrastructure
Your room
- Double room
- High-quality furnishings with sufficient storage space as well as visitor's table and chairs
- Bathroom for 2 persons with shower, mirrored cabinet and storage facilities
- Safe in the room and use of the clinic safe for personal valuables on request
- Hair dryer in the bathroom (on request)
Entertainment
- TV media terminal at your bedside
- Free digital TV service with a wide range of channels and international stations
- Free Wi-Fi
Exit
Medical care
- Personal leaving consultation with the attending specialist doctor
Gift
- You will receive a leaving gift
- You will receive a voucher from our partners: coop@home (CHF 40.00), Valser 2 for 1, Amavita (CHF 10.00)
Driving service
- Free return transport by taxi within a radius of 10 kilometres from your place of residence.
Nursing services
- If necessary and desired, we organise post-inpatient medical services for you, such as rehabilitation therapy, nursing homes or Spitex.
- We will say goodbye to you and accompany you to the exit or to the car park if you wish
After the exit
Healthline
- Healthline membership possible for CHF 35.00 per year with the following benefits via the exclusive Privé Service Line: Arrangement and organisation of doctor's appointments, support in obtaining a second medical opinion, general health advice, arrangement of doctor's appointments for the patient's sick or injured child, arrangement of professional emergency nannies for the healthy child, arrangement of Spitex, organisation of special aids, such as walking aids and wheelchairs. e.g. walking aids and wheelchairs, arrangement of shopping services of all kinds, delivery of medication, arrangement of driving services of all kinds, arrangement of flat and house care, as well as gardening, arrangement of pet care, rapatriation
