We undertake comprehensive quality measurements to ensure the quality of treatment and patient safety. We orient ourselves here towards clinical key figures, the indicator system for which has been developed and improved over years, as well as national and international health regulations.

Based on the same surveys per hospital, hospitals with a similar service spectrum can be compared with each other and a specific benchmarking can be derived from this. This benchmarking helps when assessing services and defining measures for the continuous improvement both of the treatment quality and patient safety. Last but not least, the survey of national and international indicators also enables a comparison with hospitals within Switzerland and abroad.

Quality Healthcare Initiative (QHI)

In the Quality Healthcare Initiative, all of the Hirslanden hospitals are committed to better medical quality.

Further informations

Certificates

Our quality management is based on certified surveys and objective key figures.


 

Further informations

Mortality in intensive care

Hirslanden collects the mortality rate on the intensive care ward using the data set of the Swiss Society for Intensive Care Medicine (= minimum data set of the SGI; MDSi). This minimum data set MDSi enables the individual wards to analyse their processes and compare themselves with other wards within the framework of benchmarking. The aim is to be able to recognise one's own strengths and weaknesses and thus ultimately optimise patient care. This shows that Hirslanden hospitals have already been achieving significantly better figures than the Swiss average for several years when comparing effective mortality with expected mortality.

Mortality in intensive care

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      Mortality in the ICU (2019-2023)

      HH 2019CH 2019HH 2020CH 2020HH 2021CH 2021HH 2022CH 2022
      HH 2023CH 2023
      Expected mortality (SAPS)9.0%12.0%10.3%13.0%9.9%13.0%9.6%13.0%10.3%14.0%
      Effective mortality (all patients staying in ICU)4.7%n/a6.0%n/a6.60%n/a5.7%n/a5.5%n/a
      Effective mortality (died in ICU)2.6%4%3.6%5.0%4.10%6.0%3.5%5.0%3.3%5.10%
      Mortality index0.30.30.30.380.40.40.40.40.30.36
      Mean age of patients in the ICU68.362.368.661.567.659.968.26568.465
      Mean duration of stay in the ICU (days)2.22.52.632.73.22.52.72.32.7
      Severity of the case (mean  SAPS)28.931.930.332.629.732.629.53330.234
      Percentage ventilated patients31.44%30%35.92%33.0%42.05%32.6%38.98%32.2%37.9%31.2%
      Number of cases6'72383'9086'52073'9686'07159'0536'12449'4636'54662'336

      Infection prevention

      The Hirslanden Group measures infections using two different methods. KISS (Hospital Infection Surveillance System) in intensive care and SwissNoso on wards. KISS is the world’s largest database on nosocomial infections. These are infections that are temporally or causally related to inpatient or outpatient care. That is why KISS offers the best comparison opportunities. SwissNoso offers a national benchmark.

      Infections often occur in association with a catheter or canula. In intensive care, these so-called device-associated infections include the number of septic diseases associated with central venous catheters, the number of urinary tract infections associated with urinary catheters and the number of pneumonia cases associated with ventilation.

      Hand hygiene is one of the measures to prevent infection. It represents by far the most important element of the standard hygiene measures, as most of the infectious agents acquired in hospital are transmitted via direct contact and predominantly via the hands.

      National programme for recording post-operative wound infections

      In the interests of patient safety and for quality control purposes, wound infections after certain types of surgery are systematically recorded in a preventive programme in all Hirslanden hospitals. If you take part in this programme, a Hirslanden employee will contact you after approximately 30 or 90 days, depending on the type of surgery, to ask you a few questions about the wound healing process and your well-being. Please note that these interviews will be conducted via the Hirslanden Group telephone number +41 44 387 22 82. Thank you for taking the call.

      Catheter-­associated sepsis

      Sepsis is a serious infection in connection with a catheter. 

      Data 2023 (Per 1 000 catheter days)
      AABSSTIPCCHISHTotal
      Number of user days
      2'1772'3557771'4301'2254'69672113'734
      Number of cases with sepsis
      21000109
      Infection rate
      0.10%0.00%0.00%0.00%0.00%0.00%0.00%0.10%

      AA = Hirslanden Klinik Aarau 
      HI = Klinik Hirslanden, Zurich
      ST = Klinik St. Anna, Lucerne



      BS = Klinik Beau-Site, Bern
      IP = Klinik Im Park, Zurich   



      CC = Clinique Cecil, Lausanne  
      SH
       = Klinik Stephanshorn, St.Gallen 

      Urinary catheter­-associated infection

      A catheter-associated urinary tract infection is caused by a urinary catheter: urinary catheters are often used in hospitals and are a source of infection. In specific terms, this means that an infection can be caused by invading pathogens. 

      Data 2023 (Per 1 000 catheter days)AABSSTIPCCHISHTotal
      Number of user days2'7082'3691'0541'6701'3175'0961'62816'595
      Number of cases of urinary tract infection000163114
      Infection rate0.00%0.00%0.00%0.10%0.50%0.10%0.10%0.10%

      AA = Hirslanden Klinik Aarau 
      HI = Klinik Hirslanden, Zurich
      ST = Klinik St. Anna, Lucerne



      BS = Klinik Beau-Site, Bern
      IP = Klinik Im Park, Zurich   



      CC = Clinique Cecil, Lausanne  
      SH
       = Klinik Stephanshorn, St.Gallen 

      Ventilator-­associated pneumonia

      Ventilator-associated pneumonia can occur in patients who undergo artificial respiration: this process enables germs to enter the lower respiratory tract, colonise the lungs, and cause pneumonia.

      Data 2023 (Per 1 000 application days)
      AABSSTIPCCHISHTotal
      Number of user days
      1'7812702552552601'447384'405
      Number of cases of pneumonia
      410151013
      Infection rate
      0.20%0.40%0.00%0.40%1.90%0.10%0.00%0.30%

      AA = Hirslanden Klinik Aarau 
      HI = Klinik Hirslanden, Zurich
      ST = Klinik St. Anna, Lucerne



      BS = Klinik Beau-Site, Bern
      IP = Klinik Im Park, Zurich   



      CC = Clinique Cecil, Lausanne  
      SH
       = Klinik Stephanshorn, St.Gallen 

      Results

      On the basis of the International Quality Indicator Project, the Hirslanden Group surveys the main indicators unplanned re-admission, unplanned re-operation, documented falls, and bedsores, thus making an important contribution towards assessing outcome quality in medicine.

      These key figures are relevant for determining possible improvement measures and thus ensure a continuous optimisation process. When interpreting the measurements, it should be noted that the differences between the hospitals must be interpreted with regard to the respective services they offer. 

      Unplanned readmission

      Patients with multiple illnesses have an increased risk of unplanned re-admission. Even if the re-admission cannot be prevented completely, the graph shows that we have been able to continuously reduce the rate in the last three years.

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          Unplanned readmission (<= 15 days)

          (2020* data)

          HIIPAAAKST/ MGBIROPMBSSACCBCSHLCLIGRTotal

          Number of unplanned readmissions
          2165516131
          330
          22
          1417
          8550
          46
          21
          7138
          49
          11'207
          Number of discharges18'4355'64410'0604'41915'2554'3622'5121'982
          4'4276'8294'2183'0137'1413'7983'87598496'954
          %1.170.971.600.702.16
          0.500.560.86
          1.92
          0.73
          1.090.700.991.001.260.10
          1.24

          *Due to the change of the IQIP indicator readmission, no data are available for the year 2023.

          AA = Hirslanden Klinik Aarau 
          CC = Clinique Cecil, Lausanne  
          LC
          = Clinique La Colline, Geneva
          RO = Klinik Am Rosenberg, Heiden  
          ST = Klinik St. Anna, Lucerne
          LI = Klinik Linde, Biel

          AK = AndreasKlinik Cham Zug    
          BI = Klinik Birshof, Münchenstein Basle
          HI = Klinik Hirslanden, Zurich  
          MG = St. Anna in Meggen 
          SA = Salem-Spital, Bern 

          BC = Clinique Bois-Cerf, Lausanne
          BS = Klinik Beau-Site, Bern
          IP = Klinik Im Park, Zurich  
          PM
          = Klinik Permanence, Bern  
          SH = Klinik Stephanshorn, St.Gallen
          GR = Clinique des Grangettes, Geneva

          Unplanned return to the operating theatre

          The unplanned return of a patient to surgery can have various causes and may be due to the patient’s illness or diagnosis and the resulting risk of complications. An unplanned return to surgery is not always unavoidable. The interdisciplinary treatment team strives to keep the risk of a return to surgery as low as possible. The graph shows that, despite the number of operations increasing each year, the current rate continues to be just under 1%.

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              Unplanned return to the operating theatre (2023 data)HIIPAAAKST/ MGBIROPMBSSACCBCSHLILCGRTotal
              Number of cases of unplanned return to the operating theatre22492107231242074136989911923718401'132
              Number of operations17'95710'37611'6445'0309'7216'0382'4023'0218'6437'5637'9139'3206'4636'3154'6725'184122'262
              %1.250.890.920.461.280.330.290.131.571.301.250.121.420.590.390.770.93%

              AA = Hirslanden Klinik Aarau 
              CC = Clinique Cecil, Lausanne  
              LC
              = Clinique La Colline, Geneva
              RO = Klinik Am Rosenberg, Heiden  
              ST = Klinik St. Anna, Lucerne
              LI = Klinik Linde, Biel

              AK = AndreasKlinik Cham Zug    
              BI = Klinik Birshof, Münchenstein Basle
              HI = Klinik Hirslanden, Zurich  
              MG = St. Anna in Meggen 
              SA = Salem-Spital, Bern 

              BC = Clinique Bois-Cerf, Lausanne
              BS = Klinik Beau-Site, Bern
              IP = Klinik Im Park, Zurich  
              PM
              = Klinik Permanence, Bern  
              SH = Klinik Stephanshorn, St.Gallen
              GR = Clinique des Grangettes, Geneva

              Documented falls

              Falls in healthcare institutions are a patient safety risk and can largely be avoided with multifactorial interventions. The recording of falls, what leads up to them and their consequences helps us to improve fall prevention. As a healthcare institution, we are required to concern ourselves with the topic of falls, strategically establish fall prevention in companies as part of quality assurance and boost the awareness of interdisciplinarity for this topic.

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                  ‰ = 1 per mille : 1 per mille corresponds to 1/10 of one percent (%)

                  Documented falls, falls per 1,000 treatment days (2023 data)

                  HIIPAAAKST/ MGBIROPMBSSACCBCSHLILCGRTotal
                  Number of falls
                  2837511028172182010421094740955239741'214
                  Number of treatment days
                  101'67024'678 41'99614'108 52'41613'297 9'0868'38324'444 32'332 22'136 13'15027'893 21'737 15'498 26'174448'998
                  Falls per 1,000 treatment days
                  2.783.042.621.983.281.35
                  2.201.191.723.372.123.04
                  3.412.392.522.832.70

                  AA = Hirslanden Klinik Aarau 
                  CC = Clinique Cecil, Lausanne  
                  LC
                  = Clinique La Colline, Geneva
                  RO = Klinik Am Rosenberg, Heiden  
                  ST = Klinik St. Anna, Lucerne
                  LI = Klinik Linde, Biel

                  AK = AndreasKlinik Cham Zug    
                  BI = Klinik Birshof, Münchenstein Basle
                  HI = Klinik Hirslanden, Zurich  
                  MG = St. Anna in Meggen 
                  SA = Salem-Spital, Bern 

                  BC = Clinique Bois-Cerf, Lausanne
                  BS = Klinik Beau-Site, Bern
                  IP = Klinik Im Park, Zurich  
                  PM
                  = Klinik Permanence, Bern  
                  SH = Klinik Stephanshorn, St.Gallen
                  GR = Clinique des Grangettes, Geneva

                  Pressure ulcers

                  Any skin lesion caused by sustained pressure and leading to a destruction of the underlying tissue is known as a bedsore. A bedsore, also known as decubitus, mostly occurs over bony prominences and is divided into stages or severities based on the degree of the observed tissue injury. As shown in the graph, we have been able to continuously reduce the average rate of bedsores since 2018.

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                      ‰ = 1 per mille : 1 per mille corresponds to 1/10 of one percent (%)

                      Pressure ulcers (2023 data)HIIPAAAKST/ MGBIROPMBSSACCBCSHLILCGRTotal
                      Number of pressure ulcers301834122131347244152771443277
                      Number of treatment days101'670         24'67841'99614'10852'41613'2979'0868'38324'44432'33222'13613'15027'89321'73715'49826'174448'998
                      Pressure ulcers per 1,000 treatment days
                      0.300.730.810.850.400.231.430.480.290.740.181.140.970.320.901.640.61

                      AA = Hirslanden Klinik Aarau 
                      CC = Clinique Cecil, Lausanne  
                      LC
                      = Clinique La Colline, Geneva
                      RO = Klinik Am Rosenberg, Heiden  
                      ST = Klinik St. Anna, Lucerne
                      LI = Klinik Linde, Biel

                      AK = AndreasKlinik Cham Zug    
                      BI = Klinik Birshof, Münchenstein Basle
                      HI = Klinik Hirslanden, Zurich  
                      MG = St. Anna in Meggen 
                      SA = Salem-Spital, Bern 

                      BC = Clinique Bois-Cerf, Lausanne
                      BS = Klinik Beau-Site, Bern
                      IP = Klinik Im Park, Zurich  
                      PM
                      = Klinik Permanence, Bern  
                      SH = Klinik Stephanshorn, St.Gallen
                      GR = Clinique des Grangettes, Geneva