As a patient of Hirslanden AndreasKlinik Cham Zug, you can expect first-class medical services, personalized care, a warm atmosphere, and comfort corresponding to your insurance class. On this page, you will find a detailed overview of our services.

Our Services at a Glance

Before Admission

 GeneralPréférence (semi-private)Privé (private)
Choice of Doctor
  • no choice of doctor
  • choice of doctor
  • choice of doctor
Appointment Scheduling
  • Appointments scheduled based on availability and medical urgency
  • Input on appointment selection and faster access to medical care (considering medical urgency and availability)
  • Input on appointment selection and faster access to medical care (considering medical urgency and availability). 
  • Surgery appointments can be scheduled on weekends and holidays after consultation with your surgeon
Upgrade
  • Option to upgrade to a double or single room based on availability
  • Option to upgrade to a single room based on availability
 
Guest Relation
 
 
  • Personalized assistance from Guest Relations before your admission to address all your needs and concerns

Inpatient Stay

 GeneralPréférence (semi-private)Privé (private)

Visiting Hours

  • Visiting hours from 2:00 PM to 8:00 PM
  • Visiting hours from 10:00 AM to 8:00 PM
  • Visiting hours from 10:00 AM to 8:00 PM
Business Service
 
  • Priority distribution of incoming and outgoing mail and gifts. 
  • Printing of emails and documents.
  • Priority distribution of incoming and outgoing mail and gifts. 
  • Printing of emails and documents. 
  • Free use of a meeting room, with technology and services available for a fee.
For Your Family and Guests 
  • Family member can stay in your room with an upgrade or additional fee.
  • Visitors can order à la carte meals to your room at listed prices. 
  • Three vouchers for visitor meals. 
  • Free drinks for visitors in the room (coffee, mineral water).
  • Free overnight stay for one family member in your room.
In-Room Dining
  • Free mineral water and tea. 
  • Varied daily menus to choose from or from the paid à la carte menu. 
  • Free coffee at any time.
  • Balanced breakfast / additional requests like egg dishes and à la carte dishes available for an extra charge. 
  • 3-course lunch menu of your choice, additional requests available for an extra charge. 
  • 3-course dinner menu of your choice, additional requests available for an extra charge. 
  • À la carte menu available with reduced additional costs in the room. 
  • Seasonal fruit available on request. 
  • Paid selection of regional and international wines, sparkling wines, beer, spirits.
  • Free coffee at any time. 
  • Free fruit juices in the room. 
  • Free soft drinks in the room. 
  • Breakfast of your choice with egg dishes and à la carte dishes. 
  • 3-course lunch menu of your choice, additional requests included at no extra cost. 
  • 3-course dinner menu of your choice, additional requests included at no extra cost. 
  • À la carte menu available free of charge in the room. Seasonal fruit available on request. 
  • Paid selection of regional and international wines, sparkling wines, beer, spirits.
Guest Relation 
  • Complaint management during your stay via Guest Relations or a member of the management team. 
  • Complaint management during your stay via Guest Relations or a member of the management team. 
  • Regular visits by your personal Guest Relations contact during your stay. 
  • Visit by a member of the management team during longer stays.
Hospitality 
  • Professionally trained hospitality staff. 
  • Daily room cleaning and linen change upon request. 
  • Daily towel change unless you prefer to reuse them. 
  • Cleaning service for your personal laundry at a cost. 
  • Free bathrobe available upon request. 
  • Free slippers available upon request. 
  • Exclusive Louis Widmer care set with shower gel, shampoo, Remederm Fluid, Hydro-Active Emulsion in a transparent toiletry bag. 
  • Free selection of special pillows.
  • Professionally trained hospitality staff. 
  • Cloth napkins in the room. 
  • Daily room cleaning and linen change upon request. 
  • Daily towel change unless you prefer to reuse them. 
  • Cleaning service for your personal laundry at a cost. 
  • Exclusive Privé bathrobe in the room. 
  • Exclusive Privé slippers in the room. 
  • Free toothbrush and toothpaste available upon request. 
  • Exclusive Louis Widmer Privé care set with shower gel, shampoo, Remederm Fluid, Hydro-Active Emulsion in a high-quality Privé toiletry bag. 
  • Free selection of special pillows.
Privacy  
  • Choose your own wake-up and "do not disturb" times.
Restaurant and Cafeteria 
  • Restaurant use with reduced prices on à la carte dishes
  • Restaurant use with free à la carte dishes.
Services 
  • Coordination of appointments for hairdresser, manicure, pedicure, and massages in the clinic. 
  • Assistance with booking hotel rooms for partners or relatives. 
  • Daily care of cut flowers. 
  • Chargers for smartphones and tablets available for loan. 
  • Free tablets available for loan on a limited basis.
  • Coordination of appointments for hairdresser, manicure, pedicure, and massages in the clinic. 
  • Assistance with booking hotel rooms for partners or relatives. 
  • Daily care of cut flowers. 
  • Chargers for smartphones and tablets available for loan. 
  • Free tablets available for loan on a limited basis.
Daily Schedule
  • Fixed meal times
  • Fixed meal times
 
Newspapers
  • Free daily newspaper.
  • Free daily newspaper.
  • Free daily newspaper. 
  • Free international newspaper available upon request.

Infrastructure

 GeneralPréférence (semi-private)Privé (private)
Your Room
  • Two- or four-bed room
  • Double room
  • High-quality furnishings with ample storage, visitor table, and chairs
  • Shared bathroom for two people with shower, mirrored cabinet, and storage space
  • Safe in the room and optional use of the clinic safe for personal valuables
  • Hairdryer in the bathroom
  • Private single room
  • Exclusive furnishings with ample storage, visitor table, and chairs
  • Private bathroom with shower, mirrored cabinet, and storage space
  • Safe in the room and optional use of the clinic safe for personal valuables
  • Hairdryer in the bathroom
  • Nespresso or coffee machine in the room (including 6 free capsules per day)
Lounge  
  • Access to the exclusive Privé lounge: separate rooms with drinks, snacks, newspapers, sofa, tables, and chairs in an upscale setting
Entertainment
  • Television / radio available in the room (for a fee)
  • Free Wi-Fi
  • Telephone available in the room (for a fee)
  • TV media terminal at your bed
  • Free digital TV with a wide variety of channels, including international channels
  • Free Wi-Fi
  • Free domestic phone calls
  • Large flat-screen TV
  • Free digital TV with a wide variety of channels, including international channels
  • Free Wi-Fi
  • Free domestic phone calls

Treatment

 GeneralPréférence (semi-private)Privé (private)
For Your Relatives 
  • The clinic arranges a telephone call to your relatives after the operation.
  • The clinic arranges a telephone call to your relatives after the operation.
Medical Technology 
  • Use of the latest technology and innovative treatment methods for your procedure.
  • Use of the latest technology and innovative treatment methods for your procedure.
Nursing Services
  • Nursing services within the framework of compulsory health insurance.
  • Higher proportion of nursing services. 
  • You will be cared for by the same nursing staff during your stay. 
  • If trainees are assigned to the teams, you will be informed accordingly.
  • Higher proportion of nursing services. 
  • You will be cared for by the same nursing staff during your stay. 
  • The afternoon shift handover by the nursing staff takes place in your room. 
  • If you agree, trainees will be included in the care teams.
Appointment Scheduling 
  • Consideration of personal scheduling preferences for examinations and therapies.
  • Consideration of personal scheduling preferences for examinations and therapies.
Therapy Offers 
  • Additional therapeutic treatment beyond the medically necessary level.
  • Additional therapeutic treatment beyond the medically necessary level. 
  • Free use of physiotherapy equipment for training.

Hirslanden Baby

 GeneralPréférence (semi-private)Privé (private)
Medical Care  
  • Priority scheduled C-section and personal care in the delivery room.
Attention 
  •  
  • Free first baby photo, discounted baby photo shoot
  • Hirslanden Baby-Bag as a gift
  • Hirslanden Baby-Necessaire as a gift
  • Free baby products "Around Your Baby," e.g., Hirslanden pacifier (MAM) and Hirslanden Ernie cloth
  • Six-month trial subscription to the magazine WirEltern/Babymag
  •  
  • Free first baby photo, discounted baby photo shoot
  • Hirslanden Baby-Bag as a gift
  • Hirslanden Baby-Necessaire as a gift
  • Free baby products "Around Your Baby," e.g., Hirslanden pacifier (MAM) and Hirslanden Ernie cloth
  • One-year trial subscription to the magazine WirEltern/Babymag
Visiting Hours
  • Visiting hours for your guests from 2:00 PM to 8:00 PM.
  • Visiting hours for your guests from 2:00 PM to 8:00 PM, and for the partner from 10:00 AM.
  • Visiting hours for your guests from 10:00 AM to 8:00 PM, with unlimited hours for the partner.
For Your Family and Guests 
  • Complimentary dinner for 2 people.
  • Complimentary dinner for 2 people, including a selection of beverages. 
  • Additional free parking exit tickets for visitors.
Your Room
  • Overnight stay in a family room with partner and children available for an additional fee or upgrade.
  • Overnight stay in a family room with partner and children available for an additional fee or upgrade.
  • Single room for relaxed mother-child moments.
  • Free overnight stay in the family room with partner and children.
Nursing Services 
  • Breastfeeding advice from certified lactation consultants, including appointments before and after the stay in the clinic.
  • Breastfeeding advice from certified lactation consultants, including appointments before and after the stay in the clinic.

Discharge

 GeneralPréférence (semi-private)Privé (private)
Medical Care 
  • Personal discharge consultation with the attending specialist.
  • Personal discharge consultation with the attending specialist.
Attention 
  • You receive a discharge gift.
  • You receive a voucher from our partners: coop@home (CHF 40.00), Valser 2-for-1, Amavita (CHF 10.00).
  • You receive a high-quality discharge gift and a voucher from our partners: coop@home (CHF 50.00), Valser 2-for-1 (with an additional crate free with order), Amavita (CHF 50.00 and permanent 10% discount).
Transport Service 
  • AndreasKlinik Cham Zug covers CHF 40 of the transportation costs to your desired destination. The voucher is valid only on the day of discharge.
  • Free home transport service with a limousine service (up to a maximum of 25 km).
Nursing Services 
  • If necessary and desired, we will organize post-stationary medical services for you, such as rehab therapy, nursing homes, or home care. 
  • We will personally say goodbye to you and, if desired, accompany you to the exit or parking lot.
  • If necessary and desired, we will organize post-stationary medical services for you, such as rehab therapy, nursing homes, or home care. 
  • We will personally say goodbye to you and, if desired, accompany you to the exit or parking lot.
Parking 
  • Free exit ticket for patients or visitors (at least one per stay).
  • Free exit ticket for patients or visitors (at least one per stay).

After Discharge

 GeneralPréférence (semi-private)Privé (Privatversichert)
Healthline 
  • Healthline membership available for CHF 35.00 per year with the following benefits through the Privé Service Line:
    • Arrangement and organization of doctor's appointments
    • Assistance in obtaining medical second opinions
    • General health advice
    • Arrangement of doctor's appointments for the patient's sick or injured child
    • Arrangement of professional emergency nannies for the healthy child
    • Arrangement of home care services (Spitex)
    • Organization of special aids, such as walkers and wheelchairs
    • Arrangement of various shopping services
    • Delivery of medications
    • Arrangement of transportation services of all kinds
    • Arrangement of home and garden care
    • Arrangement of pet care
    • Repatriation
  • Privé membership with the following benefits through the exclusive Privé Service Line:
    • Arrangement and organization of doctor's appointments
    • Assistance in obtaining medical second opinions
    • General health advice
    • Arrangement of doctor's appointments for the patient's sick or injured child
    • Arrangement of professional emergency nannies for the healthy child
    • Arrangement of home care services (Spitex)
    • Organization of special aids, such as walkers and wheelchairs
    • Arrangement of various shopping services
    • Delivery of medications
    • Arrangement of transportation services of all kinds
    • Arrangement of home and garden care
    • Arrangement of pet care