Procedure of your stay

Registration

Admission form/Insurance policy

You have chosen to undergo a procedure/stay at AndreasKlinik Cham Zug. After your registration by your doctor, you will receive an admission form from us. Please promptly return the completed form and a copy of your insurance policy using the enclosed reply envelope, via email, or fax, so that we can request cost approval from your insurance in a timely manner.

Fax +41 41 784 09 79
E-Mail

Anesthesia Questionnaire

If you have received an anesthesia questionnaire, please send it, completed, along with the admission form and a copy of your insurance policy to the previously mentioned contact details of Patient Services before your admission.

Advance Directive

With an advance directive, you can specify in advance which medical measures you consent to and which you wish to decline. If you have a current advance directive, please bring it with you to the clinic and hand it to your nurse upon admission. We will make a copy and place it in your file. You will receive the original back.

Questions?

Our Patient Services are available to assist you with any questions at:    T +41 41 784 09 70

Questions regarding cost coverage and health insurance will be answered by our Patient Services:
T +41 41 784 09 65  

Admission

We will inform you via SMS about the exact admission time. If you have not received any information by 2:00 PM on the day before your admission, please contact us at T +41 41 784 09 70, to obtain the exact admission time. Please check in at the reception at the confirmed admission time on the day of your admission. The appointments for any necessary medical assessments or for a consultation with the anesthesia team have already been scheduled and reserved prior to your admission. On the day of the surgery, your admission time is arranged to minimize unnecessary waiting times for you.

Patients admitted for inpatient care may, if possible, move into their room before the operation. If this is not possible due to the admission time, they will enter through the day clinic and be brought to their room after the operation.

Patients admitted for outpatient care will enter through the day clinic.

Preoperative Instructions

We kindly ask you to adhere to the following points before your admission:

• Fasting: Please do not eat or drink anything starting 6 hours before the operation.
• Personal Hygiene: Please shower before your admission and avoid using body lotion afterward. Remove nail polish and makeup. Do not shave the areas to be operated on.
• Jewelry: Please remove all jewelry (including wedding rings, watches, and piercings) before your admission.
• Prosthetics, etc.: You may bring dentures, hearing aids, contact lenses, etc., and organize them with the nursing staff upon admission.

Valuables

Wertgegenstände, Schmuck usw. lassen Sie am besten zu Hause. Ihr Zimmer ist mit einem abschliessbaren Fach im Schrank oder im Einzelzimmer mit einem Safe ausgerüstet. Es besteht die Möglichkeit, Wertgegenstände an der Réception zu deponieren. Für den Verlust oder die Beschädigung von nicht an der Réception deponierten persönlichen Gegenständen übernimmt die Klinik keine Haftung.

Special Requests

For special requests, such as an extra-long bed, additional pillows, or information regarding allergies or other specific needs, please contact our hotel service at T +41 41 784 07 58 or via E-Mail.

Patientensicherheit

The safety of our patients is our top priority in all our medical and nursing services. In the Quality & Philosophy section, you can find more information about patient safety.

Surgical Procedure

Anesthesia Consultation

On the day of admission, you will have a consultation with the anesthesiologist. They will inform you about the procedure and, together with you, decide on the most suitable anesthesia method. The choice of anesthesia depends on the type of operation, your general health, and your preferences.

The nursing staff will welcome you in the operating area for the preparation of monitoring your heart activity and circulation. Along with the anesthesiologist, they will also provide care during the operation.

If general anesthesia is not necessary, you can listen to music through headphones during the operation and, if desired, follow the procedure on a screen.

Information about the Surgical Procedure

The attending physician will inform you about the course of the procedure as soon as possible, including your relatives if you wish.

Recovery Phase and Monitoring Unit

Depending on the procedure performed, the type of anesthesia, and your underlying conditions, you will be transferred directly to your room or to the recovery room or the monitoring unit (IMC) after the procedure. Patients who have undergone outpatient surgery will be returned to the day clinic.

Upon request, your attending physician can call your closest relatives after the surgery to inform them about the procedure. Visits are possible in consultation with the nursing staff.

Discharge

Discharge Time

The discharge date for inpatients will be determined in consultation with your attending physician and the nursing staff. Please vacate your room by 9:00 a.m. on the day of discharge so that we can prepare it for incoming patients.

Day clinic patients should be brought to and from the day clinic by a third party. According to current regulations, a patient is considered unfit for contracts and driving for 24 hours after anesthesia.

Discharge Rounds

During the discharge rounds, your doctor will inform you about the steps to help you successfully continue your recovery at home. Use this time to address any remaining questions directly with your doctor. The discharge rounds take place on the day of discharge or the evening before.

Medications

You will receive your medications or a prescription from your doctor before your discharge.

Patient Survey

We are committed to continuously improving the quality of our clinic. To assess our service quality and implement improvements, we have commissioned an independent institute to conduct regular patient surveys. You will receive the electronic questionnaire after your stay with us. We welcome your feedback and suggestions.

Follow-up Care

If you require follow-up care, please discuss this early on, ideally before your procedure or hospital stay, with your doctor. In addition to medical and nursing care, our Case Management team offers the following services during and even before your stay:

• Advice on social, legal, and financial matters before and during your hospital stay
• Coordination and organization of your discharge
• Arrangement of transportation
• Organization of aftercare solutions
• Rehabilitation
• Recuperative stays
• Vacation rooms
• Admission to a retirement or nursing home
• Other external services (home care, housekeeping assistance, meal delivery, etc.)

Case Management is part of the clinic's service offering and is provided to you free of charge.

Good to Know:

Admission to a rehabilitation clinic can take place after cost approval from the relevant insurers (health insurance, accident and military insurance, etc.) and must occur directly following your hospital stay.

For a recuperative stay, the coverage provided by your supplementary insurance is decisive, and this can vary significantly depending on the insurer and the terms of your policy. Typically, the medical and therapeutic costs are covered by mandatory health insurance. We are happy to assist you in clarifying these financial matters.