If you have private health insurance, you can look forward to enjoying all the benefits of Hirslanden Privé during your inpatient stay at Hirslanden Salem-Spital. Hirslanden Privé combines the very best care with an exclusive atmosphere and excellent services. A detailed overview of our services can be found in the table below.
Overview of our services for privately insured persons
Before entry
Choice of doctor
- Free choice of doctor from the Hirslanden network of doctors for the inpatient stay
Guest Relation
- Personal support from Guest Relations even before your arrival on all your wishes and concerns
Appointments
- Participation in the choice of appointments and fast access to medical care (taking into account medical urgency, capacities).
- Surgery appointments possible at weekends and public holidays after consultation with your surgeon
Entry
Admission
- Exclusive Privé and Préférence Check-in
- Your luggage will be brought to the room
- Luggage will be put in and taken out of the lockers at your request
Guest Relation
- We take into account your personal special wishes and habits during your stay with us
- Personal escort to the room or operating theatre
Emergency entry
- In the event of an emergency entry, you will be admitted to a private room for further treatment and only transferred to another hospital for medical or other important reasons.
Welcome
- Welcome card from Guest Relations with contact details of the personal attendant(s)
Stay
Visiting hours
- Individual visiting hours
Business service
- Mail service - priority distribution of incoming and outgoing mail and gifts
- Business Service: Printing of mails and documents
- Free use of a meeting room. Technology and services for a fee
For your relatives and guests
- Visitors have the option to order à la carte menus to the room at the indicated prices
- Voucher(s) for visitor menu
- Free drinks for visitors in the room (coffee, mineral water)
- Free overnight stay of a relative in your room
Gastronomy in the room
- Free coffee at any time
- Complimentary fruit juices in the room
- Complimentary soft drinks in the room
- Choice of breakfast with egg dishes and à la carte dishes
- 3-course lunch menu of your choice, additional wishes included free of charge
- 3-course dinner menu of your choice, additional wishes included free of charge
- À la carte menu can be ordered free of charge in the room
- Seasonal range of fruits available on request
- Selection of regional and international wines, sparkling wines, beer, spirits on payment
Guest Relation
- Visit by your personal guest relations manager during your stay
- Visit by a member of the management team during a longer stay
- Complaint management during the stay via Guest Relations or member of the management team
Hospitality
- Professionally trained hospitality staff
- Textile napkins in the room
- Daily cleaning of the room and change of bed linen if requested
- Daily change of towels, unless you want to use them more than once
- Cleaning service for your private laundry, with charge
- Exclusive Privé bathrobe is ready for you in the room
- Exclusive Privé slippers are provided for you in the room
- Free toothbrush and toothpaste, if requested
- Exclusive Louis Widmer Privé care set with shower gel, shampoo, Remederm Fluide, Emulsion Hydro-Active in high-quality Privé Nécessaire.
- Free selection of special pillows
Privacy
- Select your own wake-up and do not disturb times
Services
- Appointment coordination for hairdresser, manicure, pedicure and massages in the clinic
- Free hairdresser visit once per stay
- Support for booking hotel rooms for partners or relatives
- Daily care for the cut flowers
- Chargers for smartphones and tablet to rent
- Free tablets available for rent on a limited basis
Newspaper offer
- Free daily newspaper
- Free international newspaper available on request
Treatment
For your relatives and guests
- The clinic arranges for the relatives to be contacted by telephone after the operation
Medical engineering
- Use of the newest technology and innovative treatment methods for your procedure
Nursing services
- If trainees are assigned to the care teams, you will be informed accordingly.
- If you agree, trainees will be included in the care teams.
- Higher share of nursing services
- You will be cared for by the same nursing staff during your stay
- The afternoon shift handover of care takes place in your room
Appointment planning
- Consideration of personal appointment requests for examinations and therapies
Therapy offers
- Free training opportunities on the physiotherapy equipment
Infrastructure
Your room
- Private single room
- Many rooms have a balcony
- Exclusive furnishings with sufficient storage space as well as visitor's table and chairs
- Private bathroom with shower, mirrored wardrobe and storage facilities
- Safe in the room and use of the clinic safe for personal valuables on request
- Hair dryer in the bathroom
- Nespresso or coffee machine in the room (including 6 free capsules per day)
Entertainment
- Flat screen TV
- Free digital TV service with a wide range of channels and international stations
- Free Wi-Fi
Hirslanden Baby
Medical care
- Priority caesarean section appointment and personal care in the birthing room
Consultation by paediatrician directly in your own room
Gift (for Privé members only)
- Free first baby photo, discounted baby shoot
- Hirslanden Baby Bag as a gift
- Hirslanden baby toilet bag as a gift
- Free baby products "All about your baby", e.g. Hirslanden Nuggi (MAM) and Nuscheli (Hirslanden Ernie)
- Trial subscription to WirEltern/Babymag magazine for 1 year
Visiting hours
- Visiting hours for your guests from 10.00 a.m. to 8.00 p.m. and for the partner* without restrictions
Your room
- Single room for relaxed mother-child moments
- Free overnight stay in a family room with partner and children
Exit
Medical care
- Personal leaving consultation with the attending specialist doctor
Gift (for Privé members only)
- You will receive a high quality exit gift
- You will receive a voucher from our partners: coop@home (CHF 50.00), Valser 2 for 1 (plus a free Harrass with your order), Amavita (CHF 50.00 and a permanent 10% discount).
Driving service
- Free return transport with Hirslanden limousine service within a radius of 30 kilometres from your place of residence. To make a booking, please contact Guest Relation.
Parking
- Free parking exit ticket for patients or visitors (at least 1 per stay)
Nursing services
- If necessary and desired, we organise post-inpatient medical services for you, such as rehabilitation therapy, nursing homes or Spitex.
- We will say goodbye to you and accompany you to the exit or to the car park if you wish
After the exit
Healthline
- Privé membership with the following benefits via the exclusive Privé Service Line: Arrangement and organisation of doctor's appointments, support in obtaining a second medical opinion, general health advice, arrangement of doctor's appointments for the patient's sick or injured child, arrangement of professional emergency nannies for the healthy child, arrangement of Spitex, organisation of special aids, such as walking aids and wheelchairs. e.g. walking aids and wheelchairs, arrangement of shopping services of all kinds, delivery of medication, arrangement of driving services of all kinds, arrangement of flat and house care, as well as gardening, arrangement of pet care.
